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Privacy Policy

Last updated December, 2025

Thank you for choosing to be part of the EEtility user community. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this notice or our practices regarding your personal information, please contact us at ITO@EEtility.com.

When you use any of EEtility’s applications, platforms, or programs, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe how we collect, use, and protect your information, and what rights you have in relation to it. Please read it carefully. If you do not agree with any terms in this privacy notice, please discontinue use of our Services.

This privacy notice applies to all information collected through EEtility’s applications and programs, and any related services, sales, marketing, or events (collectively referred to as the “Services”).

1. WHAT INFORMATION DO WE COLLECT?

We may collect personal information when you submit it through forms or other inputs within our Services. This information may include, but is not limited to, your name, email address, phone number, Utility account numbers and other information you provide yourself or on behalf of program participants.
2. HOW DO WE USE YOUR INFORMATION?

 In Short: We process your information for legitimate business purposes, to fulfill contracts, comply with legal obligations, and/or with your consent. We use the information we collect to:

  • Communicate with you in relation to your work involving EEtility.
  • Send administrative information, including updates to features, terms, or policies.
  • Fulfill and manage data submissions.
  • Request feedback related to your use of our Services.
  • Protect our Services and prevent fraud or misuse.
  • Enforce our terms, conditions, and policies.
  • Respond to legal requests and prevent harm.
  • Deliver services to end users (program participants).
  • Respond to inquiries and provide user support.
  • Perform internal analytics, improve our Services, and enhance user experience using aggregated or anonymized data.
We do not use identifiable personal information for purposes beyond those described without your consent.
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information when necessary to operate our Services, administer utility-sponsored or tariff-based programs, comply with the law, or with your consent.

We may share information based on the following grounds:

  • Consent
  • Legitimate program operations and service delivery
  • Performance of a contract
  • Legal or regulatory obligations
  • Vital interests (such as fraud prevention, safety, or legal claims)
This may include sharing information with vendors, consultants, or service providers who perform services on our behalf (such as energy efficiency modeling, data processing, or quality assurance). These parties are granted access only to the information necessary to perform their contracted functions.

We do not sell, rent, or trade personal information for promotional or advertising purposes.

We may also share or transfer information in connection with a merger, acquisition, financing, or sale of company assets. If such a transfer occurs, we will notify users of any material changes related to the handling of their personal information.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Cookies are used only to support application functionality. Cookies are used solely to maintain secure sessions, preserve login state, and support application functionality. They are not used for marketing, advertising, or third-party tracking purposes.
4. HOW LONG DO WE KEEP YOUR INFORMATION?

 In Short: We retain information only for as long as necessary to operate our Services and meet legal or program requirements.

We retain personal information only for as long as needed to fulfill the purposes described in this policy, including administering utility-sponsored or tariff-based programs, unless a longer retention period is required or permitted by law, regulation, contract, or program rules.

Retention periods may vary depending on the type of information and applicable program, audit, or regulatory requirements. Where possible, personal information is retained in identifiable form only for the duration necessary to support program delivery, compliance, reporting, dispute resolution, or quality assurance.

When personal information is no longer required, it is deleted, anonymized, or securely isolated and protected from further processing until deletion is feasible.
5. HOW DO WE KEEP YOUR INFORMATION SAFE?

 In Short: We protect information using a combination of administrative, technical, and organizational safeguards.

EEtility implements reasonable and appropriate security measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

  • Secure transmission of data using HTTPS (SSL/TLS) encryption
  • Role-based access controls to limit access to authorized personnel
  • Authentication and access management controls for systems and applications
  • Logging and monitoring of system access related to program operations
  • Segregation of data where appropriate based on role or function
6. DO WE COLLECT INFORMATION FROM MINORS?

In Short: No.

We do not knowingly collect or market to individuals under 18 years of age. If we discover such data, we will promptly delete it. If you believe this has occurred, contact ITO@EEtility.com

7. WHAT ARE YOUR PRIVACY RIGHTS?

You may review, update, or terminate your account at any time.

If you are a resident of the European Economic Area and believe your data is being processed unlawfully, you may file a complaint with your local data protection authority.

You may also control cookie behavior through your browser settings, though disabling cookies may affect application functionality.
8. CONTROLS FOR DO-NOT-TRACK FEATURES

Our Services do not currently respond to Do-Not-Track signals. If a standard is adopted in the future, we will update this policy accordingly.
9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes. California residents may request information about disclosures of personal data under California Civil Code §1798.83 (“Shine the Light”).

California residents under 18 may request removal of content they have publicly posted. Requests should be sent to ITO@EEtility.com.
10. DO WE MAKE UPDATES TO THIS POLICY?

 Yes. We may update this policy from time to time. Updates will be effective once posted, and material changes may be communicated directly.
11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, please contact us at: ITO@EEtility.com